Refund policy
Thank you for supporting my Books! I want you to have a wonderful experience shopping at y store. Please review our policies before placing your order.
Print-on-Demand Books
Our books are printed and shipped through Lulu, a trusted print-on-demand service. This means each book is printed especially for you once your order is placed.
Returns & Refunds
Because our books are printed on demand, all book sales are generally final. We do not accept returns or offer refunds for changes of mind, accidental purchases, or incorrect selections.
This does not affect any rights you may have under applicable consumer protection laws.
Damaged or Defective Books
We want your books to arrive in excellent condition!
If your order arrives damaged, contains a printing defect, or includes an incorrect item, please contact us as soon as possible, preferably within 30 days of the shipment date.
When contacting us, please include:
-
Your order number
-
A brief description of the issue
-
Clear photographs showing the damage or printing error
We will review your request and work with Lulu to arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Order Cancellations & Changes
Because books are sent for printing shortly after an order is placed, cancellations and changes cannot be guaranteed.
If you need to change or cancel an order, please contact us immediately. Once your order enters production, it generally cannot be cancelled or modified.
Shipping & Delivery
All books are printed and shipped through Lulu's printing and delivery network.
Please keep in mind:
-
Printing and shipping times may vary depending on your location.
-
Delivery estimates are not guaranteed.
-
Tracking information will be provided when available.
-
International orders may experience customs delays or additional import fees.
Please double-check your shipping address before completing your purchase.
Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact Lulu books with your order number.
We will work with Lulu to investigate the issue and determine the appropriate next steps.
Contact Lulu
Have a question or concern about your order? Contact the Lulu Help Center directly by submitting a support ticket or using their live chat option.